Terms and Conditions

General

The Terms and Conditions of Serenity Eco Guesthouse and Yoga or officially known as Pondok Wisata
Villa Serenity, applies to any person or guest that has a commercial relation with Serenity Eco
Guesthouse and Yoga. Person or guest refers to any person such as yourself, entering the premises or
utilizing the services of Serenity Eco Guesthouse and Yoga.
By reserving, staying and/or utilizing Serenity Eco Guesthouse’s facilities or services, you agree to the
terms and conditions laid down below

Accommodation and Other Services

Check In time is 2pm and Check out time is before 12pm. No late check-out is possible, however you can
store your luggage in our luggage room and use our public facilities for the rest of the day. Serenity has the right to charge a late check-out fee for overstaying past the check-out time

Serenity is a smoke and alcohol free zone. If you want to smoke, do so at our designated zones. No outside pets are allowed


Late Check-in

If checking-in after 10pm or before 7.30am, you will be escorted to the room by our security guard. As
they cannot accept payments, they will hold your passport as guarantee. After your rest, come to the
reception to settle your bills and retrieve back your passport.
In case of cancellation, only 80% of the remaining balance will be refunded and Serenity requires to be
notified verbally or written 24 hours before.
Single rooms are only for one person. Guests staying in the single room cannot bring friends to stay the
night. Double rooms can accommodate two persons. Where available, an extra bed can be added to the
room, the price is 130,000 IDR + tax 10%.

Reservation and Confirmed Reservations

All rooms provided by Serenity are according to availability.
Room inquiries and reservations can be done via email, by telephone or with a Serenity reception crew.
Non-confirmed or unanswered room inquiries are not guaranteed reservations and subject to
availability.
Guaranteed reservations require an email confirmation with confirmed reservation details received
from info@serenityecoguesthouse.com by the guest, cash/credit card deposit or verbal/written
confirmation by one of our Serenity Front Office crew. In the case of deposit, keep the transaction
receipt as proof of deposit upon check-in.

Room Rate and Payment

The latest room rates are available at http://serenityecoguesthouse.com/sleep/price-list-serenity-2014/
or at the reception. Room rates can change without prior notice.

Seasonal Rates

There are two main room rate seasons and rate changes, Normal & High, see below the dates.

Season Period
Normal 21 September – 19 December
11 January – 30 June
High 1 July – 20 September
20 December – 20 January

Room Payment

All prices quoted are in Indonesian Rupiah (IDR). Only two methods of payment are accepted at
Serenity: Cash (IDR) or Credit Card (Visa & Mastercard). Credit Card payments have a surcharge of 3%.
All credit card payments will be converted to Indonesian Rupiah (IDR).

All settlement of room payments are due upon arrival before checking-in. Serenity has the right to
refuse accommodation if payment is not accepted upon check-in. In the case of financial complication
on the behalf of the guest, your original passport will be kept in our safety box as guaranty, returned as
soon as the room bills are settled.

Non-room Payment

Non-room payments such as massage, transport, rentals, laundry, natural products, that were room
charged during your stay must be settled prior to check out.

Alkaline Restaurant

Alkaline restaurant does not accept room charges and must be paid directly via cash or credit card upon
ordering. Credit Card payments have a surcharge of 3%

Cancellation Policy

In case of cancellation, Serenity must be notified verbally or in written at least 24 hours before. Only
80% of the remaining balance will be refunded to the guest. In the case where Serenity is notified in less
than 24 hours, no refund is provided.

Liability and Insurance

Serenity cannot be held responsible for any loss, accidents or/and injury within or outside the premises;
this includes when using the safety box provided or our rentals (motorbike, bicycle, etc).
All guests are advised to have their own life and travel insurance.
Any damage done to Serenity’s property, including bed, bed sheets and/or linen are required to be
reimbursed in full by the guest.

Restrictions

Pets are not accepted. However service dogs and unique circumstances will be handled on a case-bycase basis by management.
No smoking in the room. Anywhere but in the room is allowed. Outside, be aware of your surroundings,
everyone is looking for their own serenity.
Our meditation room is open for the public and a holy place. The meditation room is closed every
Wednesday from 18.30 to 19.30pm where only old S.N. Goenka students may join. Its use is strictly for
silent meditation. Drugs, sex and smoking in the room is strictly forbidden.

Privacy and Data Protection

We love showing off your smiles to the world. Thus we may use your photographs and recordings when
it is related to Serenity Eco Guesthouse and Yoga and/or Alkaline restaurant, for advertising and
promotional purposes, without prior consent. In the case where the guest is strongly opposed to a
promotional piece, do inform us via email or verbally.
Serenity Eco Guesthouse and Yoga assures that all personal and private information will be handled in
the most professional and confidential way possible.

Reminders

  • 2 sharing fridges are available at the lobby area! Label your food with your name, room and
    date, or it will be thrown out.
  • Throw your toilet paper in the rubbish bin provided, as we are using a natural septic tank
  • Help us to separate your rubbish (plastic, paper & compost).
  • We provide laundry service, done in 24 hours, bring all your dirty clothes to reception in a bag
    (with your name, room number and total items). Please separate your colored and white
    clothes.
  • Serenity is all about socializing over a meal or drink but remember that after 10 pm, others
    might be sleeping so keep quiet. (especially near pool & backpackers area)
  • You can buy homemade Kangen Alkaline healthy water (pH 8.5 or 9.5) at the kitchen. Refill to
    save $$ and reduce plastic waste. Daniel’s (owner) advice on Kangen water: If you think your
    body is acidic or if you take medicine, start with pH8.5. If you are eating alkaline-like healthy
    food, drink pH9.5.

Governing Laws

Legal claims against the company are governed by the laws of Indonesia. The jurisdiction and law is
applicable to the place with the name and address below
Pondok Wisata Villa Serenity (Serenity Eco Guesthouse and Yoga)
Gg. Dolphin, Jl. Nelayan, Br. Canggu Tua, Kec Kuta Utara 80361 Badung Bali Indonesia